Serving Edmonton & Alberta since 2009 Edmonton: 780-758-5800
Posted: 22 Mar '16

Take Action to Win Back Your Customers

Take Action to Win Back Your Customers

Winning back customers who have become dormant is an economical way to boost sales for your Edmonton business. While targeting new prospects with online advertising is critical to the success of your business, revisiting people who have had a positive experience with your company in the past can be a very lucrative investment. We'll show you why and how.

Not all customers who have become inactive do so because they weren't happy with your business or products. Reconnecting with these clients and placing your business in front of them again may be all that is required to bring them back into the fold. Further, you can use this contact to glean valuable information about why they drifted off and use it to improve your business and its offers.

Roll Up your Sleeves

Before you start trying to attract customers who have somehow wandered off, you have some work to do if you're to be successful with your online advertising. Roll up your sleeves and get to work on the following:

  • Make sure everyone involved in management, marketing, customer service and merchandising are all on the same page and working collaboratively.
  • Identify the best customers to include in your campaign based on how recent their last interaction was, how often they have done business with you and the dollar value they've spent.
  • Find out why you've lost this group of customers and what incentives will work best to reignite their interest.

Your Action Plan

Your success at regaining your lost customers depends on developing an action plan for your online advertising. Here are four tools used to successfully draw customers back to your business:

To maximize your success, choose the tools that are the best investment to recapture the customers you identified. Determine how much of your budget will be applied to each and implement them to start winning back your customers.

WSI Edmonton can help you assemble the perfect action plan to recapture your drifters through online advertising. Give us a call at 780-758-5800 or contact us to learn more.


Lynne Motkoski, Digital Marketing Consultant
Specialty: Digital Marketing Strategies
Education: BComm, MA Communications & Technology, University of Alberta

With over 10 years of digital marketing experience in the WSI global franchise, Lynne is known for her strategic approach to marketing communications, technologies, and lead generation. She leads digital transformation for Alberta based companies as they are adapting to the age of social distancing.