Tips, trends & strategies on Web Design & Development, Mobile-Friendly (Responsive) Websites, Social Media, Search Engine Optimization & Marketing.
You've had your website overhauled with responsive design and you've looked at it on your desktop and your smart phone and you think it looks great on both. Now you're all set to handle the fact that mobile has overtaken desktop usage, right? Wrong. Despite the revamp and a great online advertising strategy, the odds are very high that you're making one big mistake when it comes to your mobile audience.
A lack of customer support for mobile users is a huge mistake that's being made by most businesses and it's a serious problem. Studies have shown more than 60 percent of your adult mobile population are seeking customer service on their devices several times per month and at least 90 percent have reported problems or the inability to access the help they need. At the very least, this leaves a bad taste in the customers' mouths for the user experience you provide and the worst case scenario is they do not try again.
The best online advertising is not going to improve sales if shoppers feel your site lacks in customer service. Luckily, there is action you can take to correct the customer service oversight:
The bottom line is that without complete customer service access for mobile users, you may be alienating a large portion of your potential customer base. WSI Edmonton can eliminate this big mistake and ensure your mobile audience isn't among the 90 percent reporting a poor customer experience. Call 780-758-5800 or contact us to learn more.REQUEST MORE INFORMATION